Comment Sold FAQ’s
How do I start shopping on the Jean Marie's App?
First, go to your app store/google play and download the app! It is completely FREE!
Second, register once you open the app! You can register through your Apple Id, Facebook, or create a whole new account!
Once you're signed in you can start shopping on lives or individual products!
When you tap on a product you would like to purchase, a banner on the bottom will pop up. Then you can click which size and/or color you would like. Next, click add to cart. Items only stay in your cart for 20 minutes before they expire and goes to the next person on the waitlist.
Once you click add to cart, you will want to change the "Pick Up" to local pickup (Chicago Drive location) or add your address if you would like it shipped to your house. There is an $8 dollar shipping fee for orders under $100 dollars.
Next, click "Pay With" and add your card information.
There is a place for "Gift Card/Coupon" where you can enter a coupon code that is active, or a Comment Sold gift card you received. Gift cards purchased in-store do not work in the app.
Slide to Place Order and you will receive an email for confirmation.
How to shop LIVE shows!
When you are on the app, all the LIVE shows are in "My Feed" at the very top. You can watch the videos LIVE or watch the replays. Watching them LIVE gives you first dibs on the things you want!
When you click on a LIVE, on the bottom of your screen you will see the "SHOP ALL" tab. Click that to view all of the products being shown. While watching the video you can select the product on the top right. When you click an item it will show you all the sizes and/or colors to choose from. Once you select a size and/or color tap "add to cart". Once the item is in your cart it will be held for 20 minutes, so check out as soon as possible! Checking out is the same for shopping on a Live or scrolling through the app. Shopping LIVE is that easy!
Where can I find my Waitlist and my cart?
On the bottom of the home screen, there is a collection where you can see your waitlist. You will want to preauthorize it and put your credit card info. When it comes available, Comment Sold will automatically charge your card to secure your item.
Your cart is on the top right hand of the screen, showing a little cart and how many items are in your cart at the time. When you click the cart it will automatically show the items you have, and how to check out!
Can I return or exchange an item?
Yes! Please visit this link for more info on returns and exchanges.
Why did my comment sold item/order get canceled?
If you are checking out through Comment Sold there may be a system delay that can result in the possibility of an item becoming sold out. Even though it shows you purchased the item, the item may need to be canceled.
Still, need additional help?
Email info@jeanmaries.com for additional assistance!
How do I start shopping on Facebook:
https://jeanmaries.commentsold.com/
If you haven’t already, you will need to pre-register yourself. You can register on Facebook by Commenting “Register” on a comment sold video and within minutes you will receive a message to your Facebook messenger asking to complete the registration process.
Once you have successfully registered you may go ahead and start commenting.
Comment Format:
SOLD 123
If the size is required it will need to be added after the Sold and item #. In this example, item# is 123. Be sure to abbreviate your size and include a space.
For example comment:
SOLD 123 SM
Here are the size abbreviations:
Small = SM
Medium = MED
Large = LG
XL= XL
1X = 1X
2X = 2X
3X = 3X
The same goes with color. If there's multiple colors to choose from you will need to add the color in.
For example comment:
SOLD 123 SM Taupe
Follow what is shown on the banner!!
Message Notifications
You will receive a message that you either got the item and it is now in your cart, or that you are now waitlisted.
Items only stay in your cart for 20 minutes before it expires and goes to the next person on the waitlist. Items go in order of comments and inventory availability.
Message for notification that an item is in your cart:
Message for notification that you are waitlisted for an item:
Message for notification that an item is now in your cart and available for purchase:
If You Comment And Do Not Receive A Message:
If you comment and do not receive a message, try commenting again. Make sure you are commenting in the correct format. Our system will not recognize a comment that is not typed or formatted correctly. If you are commenting correctly and still not getting messages, try disconnecting and reconnecting your messenger to Comment Sold by visiting https://jeanmaries.commentsold.com/. Once you log into your account it will redirect you to the homepage where you will see the option to disconnect messenger on the left side of your screen.
Where can I find my Waitlist and my cart?
You can find your waitlist, your cart, and shop more at https://jeanmaries.commentsold.com/
What does Authorizing my card mean?
When you choose to authorize a card, you are giving CommentSold permission to charge your card and place an order if the item goes in your cart or comes back into stock. CommentSold does not charge the card before this time. This includes if an item is restocked.
Coupons and Discount Codes:
Sales and coupon codes are run exclusively through comment sold. Coupons for our jeanmaries.com website, including order receipt coupons, can not be applied to Comment Sold orders.
Once something is in your cart and you are ready to check out, you can enter an eligible coupon code at the bottom of your “Order Summary”
Gift Cards cannot be applied to Comment Sold Orders.
If you are trying to apply a coupon code to an item that is on your waitlist rather than in your cart, you will receive a notice that the coupon code is not valid.
If the item goes into your cart during the time that the coupon is active, you will pay the discounted price. If the item goes into your cart after the coupon has expired, you will pay the pre-sale price. Items must be unauthorized after the sale if you do not want to pay full price.
I felt like I was the first person to comment, why isn't the item in my cart?
We go live on multiple Facebook pages at the same time so there's a possibility you may not have seen or viewed other comments. Please keep in mind the computer will sense the real-time that the first person commented.
Can I return or exchange an item?
Yes! Please visit this link for more info on returns and exchanges.
Why did my comment sold item/order get canceled?
If you are checking out through Comment Sold there may be a system delay that can result in the possibility of an item becoming sold out. Even though it shows you purchased the item, the item may need to be canceled.
Still, need additional help?
Email info@jeanmaries.com for additional assistance!